So, basically, I spent more than 4 hours at Heathrow, stuck between two flights, for what eventually proved to be a pretty epic experience.
I realize that the story is somehow a bit disjointed and I’m not sure that everything is really clear, but I would like to warmly thank the airport staff (in particular at terminal 3 and American Airlines) and its customer service which showed an infinite kindness, patience and never let me out of their sight.
I insist upon the fact that the first guy patiently waited at least 20/30 minutes for me at American Airlines desk (that’s also explains why you’ll queue for hours), and the second one who took over, moved heaven and earth to put me on a plane. I left in an euphoric mood! Now I’m full of love and hope for mankind. THANK YOU SO MUCH!!
I don’t know if kindness is part of the British tradition, or if I’m lucky, but I have the feeling that the same experience in Belgium (or even in France) would have been much less enjoyable. Long live the UK!
And of course, thanks to our beloved Belgian administration, a joke that’s no longer funny, and without whom none of this would have been possible!